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Saturday, 10 January 2015

AOL DESKTOP 9.7 NOT STARTING (NO ERROR)

AOL DESKTOP 9.7 NOT STARTING (NO ERROR): Windows 8

Problem:

When the AOL Desktop 9.7 icon is double clicked from the desktop, there is no response from the computer. No error is displayed, but the AOL desktop software does not start.


Solution:

After investigating the problem, I was able to resolve it by renaming the splash.ini file in the C:\ProgramData\AOL\C_AOL Desktop 9.7\ folder.

My guess is that reinstalling the program would not have resolved the problem as I don't think files in C:\ProgramData are modified if they are already present.




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