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Sunday, 18 June 2017

HOW TO FIX: BullGuard Optimize Scan Stuck at 75%

Problem: When an 'Optimize' scan within BullGuard Internet Security is initiated, the scan starts normally but sticks at 75% whilst scanning 'Windows cleanup', finally completing several hours later. The problem was occurring on a Dell desktop PC running Windows Vista. The file that the scan reportedly sticks on varies.

BullGuard Optimize Scan stuck at 75%

Resolution: I finally found that the problem was caused by a corrupt registry key (HKEY_CURRENT_USER\Software\Classes\CLSID). The solution was to export the key, delete it and then reimport it with the following process:

1. Using the keyboard, press the Windows flag key (bottom left) and the 'R' key together to bring up the 'Run' dialogue box.

2. Type in 'regedit' and click on 'OK'.



3. Click on 'Continue' if a 'User Account Control' message appears.

4. Navigate to the following key: 
HKEY_CURRENT_USER\Software\Classes\CLSID
To do this, first click the + symbol to the left of the HKEY_CURRENT_USER key, then click the + symbol to the left of the Software key in the list displayed below. Finally, click the + symbol to the left of the Classes key. This should display a long list of keys, including CLSID.

5. Right click on the 'CLSID' key. From the menu that appears, click on 'Export'.



6. Click on 'Desktop' on the left of the window that appears. Click inside the 'File name' box, type in 'CLSID' and click on 'Save'.



7. Right click on the 'CLSID' key for a second time. From the menu that appears, click on 'Delete'.



8. Within the warning message that appears, click on 'Yes'.



9. Click the 'X' in the top right corner of the screen to close Registry Editor.

10. On the main Desktop screen, double click on the file 'CLSID' saved earlier.



11. Click on 'Continue' if a 'User Account Control' message appears.

12. Click on 'Yes' in the warning message that appears.



13. Right click on the 'CLSID' file. From the menu that appears, click on 'Delete'.



14. In the warning message that appears, click on 'Yes'.



15. Restart the BullGuard Optimize scan - it should now complete successfully.











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